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Privacy Policy

Relize Ecommerce Solution


Last Updated: 21 October 2026

 

1. Introduction

Relize Ecommerce Solution (“Relize”, “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, contact us, request our services or communicate with us through WhatsApp and other business communication channels.

By using our website or communicating with us, you acknowledge this Privacy Policy.

 

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

 

Personal and Contact Information

  • Name, business name and designation.

  • Email address and telephone number.

  • Business address and other contact details you provide.

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Business and Service Information

  • Details about your business, brand, products and marketplace accounts.

  • Information included in enquiries, service requests, proposals and communications.

  • Documents or files you voluntarily share with us to obtain our services.

 

Website and Technical Information

  • Basic technical information such as browser type, device information and website usage data, where collected.

  • Cookies or similar technologies, where enabled on our website.

 

WhatsApp and Communication Information

  • Your phone number, business enquiry and messages sent to us.

  • Relevant message delivery information and communication preferences, where available through the services we use.

  • Consent or opt-in records relating to business communications, where applicable.

 

Please do not send passwords, access tokens, payment card details or other highly confidential information through ordinary contact forms or unsecured messages.

 

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries and consultation requests.

  • Provide e-commerce marketplace account management, listing optimisation, advertising, onboarding and related services.

  • Communicate with clients about projects, service updates and support requests.

  • Send WhatsApp messages or other business communications where permitted and, where required, with your consent.

  • Manage client relationships, proposals, invoices and business records.

  • Maintain website functionality, prevent misuse and improve our services.

  • Meet applicable legal, tax, accounting and regulatory obligations.

  • Protect our business, clients and systems against fraud, security incidents and unauthorised access.

 

We do not use personal information for purposes incompatible with this Policy or applicable law.

 

4. WhatsApp Business Platform and Meta Services

We may use the WhatsApp Business Platform, including the WhatsApp Cloud API, to communicate with customers and respond to business enquiries.

When you communicate with us through WhatsApp, relevant information may include your phone number, message content, communication timestamps and delivery or interaction information made available through the platform.

We use this information to respond to enquiries, provide requested services, manage customer support and send permitted business communications.

Where required, we obtain appropriate consent before sending promotional messages. You can ask us to stop promotional communications at any time. You may also use available WhatsApp opt-out or blocking controls.

WhatsApp and Meta process information under their own applicable terms and privacy policies. Their processing is separate from our handling of information received for our business purposes.

We do not claim that our use of WhatsApp makes every message or communication channel end-to-end encrypted in all circumstances.

 

5. How We Share Information

We do not sell personal information to third parties.

We may share relevant information, where necessary and lawful, with:

  • Service providers supporting our website, email, hosting, customer communications or business operations.

  • Meta and WhatsApp services when you communicate with us through those platforms.

  • Professional advisers, accountants or legal advisers where required.

  • Government authorities or regulators where disclosure is required by law.

  • Other parties where necessary to protect legal rights, prevent fraud or address security incidents.

We seek to limit information sharing to what is reasonably necessary for the relevant purpose. Service providers may process information under their applicable terms and contractual obligations.

 

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, resolving disputes, maintaining business records and complying with legal obligations.

Retention periods may differ depending on the type of information and the reason it was collected.

When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements and legitimate record-retention needs.

 

7. Data Security

We take reasonable and appropriate measures intended to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

These measures may include access restrictions, account security practices and appropriate technical or organisational safeguards.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

 

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, understand website traffic and improve user experience, depending on the tools enabled on the website.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

If third-party analytics or advertising tools are enabled, their collection and use of information may also be governed by their respective privacy policies.

 

9. Your Privacy Choices and Rights

Subject to applicable law, you may request to:

  • Know what personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of personal information.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional communications.

  • Raise a concern about how your information is handled.

 

To make a request, please contact us using the details in the Contact Us section. We may need to verify your identity before responding.

Some information may need to be retained where required by law or for legitimate legal and security purposes. We will explain any applicable limitation where appropriate.

 

10. How to Request Data Deletion

You can request deletion of personal information held by Relize Ecommerce Solution by emailing us with the subject line “Personal Data Deletion Request.”

Please include your name, contact details and a description of the information or communication you want us to delete. Do not include passwords or access tokens.

We will review your request, verify it where reasonably necessary and respond within the timeframe required by applicable law. Where deletion is permitted, we will take appropriate steps to delete the relevant information from systems under our control.

Certain information may need to be retained to comply with legal obligations, resolve disputes or protect legitimate rights.

For information processed independently by Meta, WhatsApp or another third-party provider, you may also need to contact that provider directly.

 

11. Third-Party Websites and Services

Our website may contain links to third-party platforms, including marketplaces, social media services and business communication tools.

We do not control the privacy practices of independent third parties. Please review their privacy policies and terms before sharing information with them.

 

12. Children's Privacy

Our services are intended for businesses and general business enquiries, not for children. We do not knowingly seek to collect personal information from children in connection with our business services. If you believe a child has provided personal information to us, please contact us so we can review the matter.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, data practices or legal obligations change.

The revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

 

14. Contact Us

For questions, privacy concerns, access requests, correction requests or personal data deletion requests, please contact:

 

Relize Ecommerce Solution
Contact Person: Aman Singh
Email: info@relizeecommerce.in
Business Website: https://www.relizeecommerce.in
Business Address: 472, Block G, Jawahar Colony, Faridabad. 121005. Haryana.

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We will review privacy-related enquiries and respond as appropriate under applicable law.

This Privacy Policy is intended to describe our information-handling practices. It should be reviewed and updated to reflect our actual business operations and applicable legal requirements before publication.

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